CHEMDUNN Privacy Policy and Cookie Policy

Effective Date: December 15, 2021

Table of Contents


1. General Purpose

CHEMDUNN has developed this CHEMDUNN Privacy Policy and Cookie Policy (the "Privacy Policy") to demonstrate its commitment to protecting the privacy of users of the www.chemdunn.org website and our other digital properties that contain a link to this Privacy Policy (collectively, our “Site”). This Privacy Policy sets forth how we collect information from users of our Site and how we use that information.

This Privacy Policy is intended to summarize and inform you of our general privacy and data protection practices regarding the collection, use, and disclosure of information when you use our Site, and the choices you have with respect to that information. 

Please read this Privacy Policy carefully. Please note that, when used in this Privacy Policy, the term “including” (as well as related terms such as “include” and “includes”) means “including, but not limited to,” and is meant to be inclusive, not exclusive. This Privacy Policy forms part of our CHEMDUNN Terms and Conditions of Use (our “Terms and Conditions”). To read our Terms and Conditions, click here. To download a printable pdf version of this Privacy Policy, click here.

By accessing our Site, you are consenting to the practices described in this Privacy Policy. This Privacy Policy may change from time to time. Each time you use the Site, the current version of the Privacy Policy will apply. Accordingly, when you use our Site, you should check the “Effective Date” at the top of the Privacy Policy and review any changes since the last version.

We may collect information submitted by users, information received on the basis of users’ visits to, interactions with, and activities on our Site, and other information provided by third-party vendors. We may use various technologies (e.g., cookies) on our Site to collect information about your device and about your activities on our Site, including which pages of our Site that you visit.  


2. Data Collected through User Submissions

We collect and store information that you submit to us, including via registration or purchase activities. If you identify yourself by sending us an email, we collect and store your email address and any other information you provide in your email. As described in more detail in the “Use of Collected Data” section below, we use this information for our operational and commercial purposes, including to contact and/or identify you and/or send you information, including marketing information, about our products. 

While using our Site, we may ask you to provide us with certain information, which we may also use for our operational and commercial purposes, including to contact and/or identify you and/or send you information, including marketing information, about our products. Such information includes:

You are not under any obligation to provide this information. However, if you withhold requested information, we may not be able to provide certain services to you.


3. Data Collected through User Visits, Interactions, and Activities 

Use of Cookies and Other Online Tracking Technologies

We use cookies, pixels, and other online tracking technologies to collect information, including to understand visitor activity on our Site and to help improve visitors’ experience while using our Site.

A cookie is a small alphanumeric text file sent by a web server and placed on your computer by your web browser. Cookies can be divided into two different types: session and persistent. Session cookies are typically deleted when you close your browser. Persistent cookies, in contrast, remain stored on your computer after you close your browser until they are deleted either because they expire or you delete them. 

The types of cookies we use are:


Cookies are often used in conjunction with other technologies to understand online behavior. For example, CHEMDUNN uses cookies in conjunction with pixels, which are small sections of code that we may place on our Site, to associate particular online activities to a browser or device (e.g., to understand that a browser or device has visited a specific page of our Site and/or to understand the total number of unique users that have visited a specific page of our Site).   

We use session cookies in connection with our Site, for security purposes, and to provide you with customizations of your experience, such as highlighting your recently viewed items, to detect and remember your region and language preferences, and track your activities on our Site. We use persistent cookies to ensure that you are directed to the correct regional version of our Site, to remember items you may have put in your “Cart”, in connection with “Tailored Advertising” (which associates a user’s activity and interest information, demographic information, geographic information, and similar information with a browser cookie or other online identifier in order to provide more useful and relevant advertising), and for other customization purposes. We may use the services of third-party providers in connection with our use of cookies.

None of these cookies is strictly necessary to access our Site. You may set your browser to refuse all cookies or to indicate when a cookie is being set. However, if you do not accept cookies, parts of our Site may function differently and you may not be able to use some portions or features of our Site. For more information about how to manage your cookies and your cookie preferences, please use the “help” menu of your web browser or explore the customer support sections of your web browser. To “opt out” of Tailored Advertising, please see the “Your Choices: Opt-Out/Right to Withdraw/Revoke Consent” section below.

Usage Data

We also collect certain additional passive tracking data concerning your device and how you access and use our Site ("Usage Data"). This Usage Data includes information such as your computer's Internet Protocol ("IP") address, browser type, and browser version, as well as the pages of our Site that you visit, the times and dates of your visits, the time spent on, and interactions with, those pages, location data, and diagnostic data.  You can enable or disable location services when you use our Site at any time, through your device settings. 

Analytics

We may use third-party technology providers to monitor and analyze the use of our Site. This includes Google Analytics - for more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/.

Tailored Advertising

CHEMDUNN uses third-party services to advertise our products and services to you after you visit our Site. We and our third-party vendors use cookies and other online tracking technologies on our Site and in third-party services (including in emails and advertisements and on other digital properties) to track your activities across time and services for purposes of associating the different devices you use, and delivering relevant Tailored Advertising and/or other content to you and others on our Site and in third-party services or third-party digital properties after you have left our Site. In addition to the use of such online tracking technologies, we may also upload customer lists (including email addresses) to third-party service providers, such as Facebook and Google, to have customized ads served to people (or people similar to people) who have visited our Site (“Matched Ads”). “Matched Ads” may be considered a kind of Tailored Advertising.


4. Information from Other Third Parties

We may also receive information about you from third parties, and we may use such information, by itself and/or in combination with information we collect from you, for our operational and commercial purposes, including to send you information, including marketing information, about our products.  


5. Your Choices

Unsubscribe/Right to Withdraw/Revoke Consent

If you do not want us to contact you or send you information by email, postal mail and/or telephone, or if you would like to change any of the information that you have previously provided to us, please let us know by emailing us at hello@chemdunn.com. In addition, you may also unsubscribe (i) from receiving our marketing and promotional emails by following the unsubscribe link in such marketing and promotional emails and/or (ii) from receiving our text message marketing by replying STOP (or CANCEL, UNSUBSCRIBE, END, or QUIT) to any such text message marketing.

Opt-Out/Right to Withdraw/Revoke Consent

You may refuse or remove persistent targeting cookies by:

Please note that you need to configure each browser on each device that you use if you wish to opt-out or block some or all cookies for that browser. If you buy a new device, upgrade or change web browsers or delete your opt-out cookies, you will need to perform the applicable opt-out process again. In order for opt-out processes to work, your browser must be set to accept third-party cookies. Additional information about cookies is available at https://youradchoices.com/choices-faq and www.youronlinechoices.com (by clicking the “Frequently Asked Questions”/“FAQs” link after selecting the appropriate country).

You may also “opt out” of “interest-based advertising”/“online behavioral advertising”/Tailored Advertising in mobile application environments via the privacy settings on your mobile device, including by selecting “Limit Ad Tracking” in such privacy settings. Selecting such setting will result in the elimination of Tailored Advertising via the applicable mobile advertising ID (e.g., Apple IDFA or Google Advertising ID) on that mobile device.

In addition, you may opt-out of Matched Ads by emailing us at hello@chemdunn.com, and specifying in your email that you wish to opt-out of Matched Ads.  Please note that there may be a slight delay between your unsubscribe and/or Matched Ads email opt-out elections and the processing of such elections. Please also note that we are not responsible for third parties’ failure to comply with opt-out instructions. 


6. Use of Data

We use the information we collect and/or receive for our operational and commercial purposes, which may include:



7. Retention of Personal Information

CHEMDUNN will retain your personal information only for as long as is reasonably necessary for the purposes set out in this Privacy Policy. The criteria used to determine the retention periods include: (i) how long the personal information is needed to provide the services (including in connection with our guarantees) and operate the business; (ii) the type of personal information collected; and (iii) whether we are subject to a legal, contractual or similar obligation to retain the data (e.g., mandatory data retention laws, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation or disputes). 

CHEMDUNN will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Site, or we are legally obligated to retain this data for longer time periods.


8. Transfer of Data

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction, in jurisdictions where the data protection laws may differ than those from your jurisdiction.

If you are located outside of the United States and provide information to us, please note that such information, including personal data, may be sent to, and processed in, the United States and/or other countries. By providing us with your personal data, you consent to such transfers to and subsequent processing in such countries (including the United States), which your country may not consider to provide for adequate privacy protections. You may withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.


9. Sharing and Disclosure of Data

Sharing

We may share your information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing payments, providing customer service and marketing assistance, performing business and sales analysis, supporting our Site functionality and supporting other features offered through our Site, and providing advertising and marketing services (including delivering Tailored Advertising and email marketing campaigns, and analyzing and improving the effectiveness of our advertising and marketing). These service providers may have access to personal information needed to perform their functions and are generally not permitted to share or use non-aggregated personal information for any other purposes. We may also share your personal information with CHEMDUNN affiliates. In addition, we may share your personal information with third-party advertising, marketing, and data service companies in connection with our use of their commercial data cooperative and data enrichment, verification, analytics, marketing and advertising products and services, which sharing may constitute a “sale” under the California Consumer Privacy Act (CCPA). 

Disclosure for Law Enforcement or Legal Requirements

Under certain circumstances, CHEMDUNN may be required to disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). CHEMDUNN will disclose your information in the good faith belief that such action is necessary to:



10. Security of Data

Data security is important to us, but please keep in mind that no method of transmission over the Internet or method of electronic storage or transmission is 100% secure. While we strive to use reasonable and appropriate means to protect information, we cannot guarantee its absolute security. We do and will take reasonable and appropriate steps designed to ensure that your data is treated securely and in accordance with this Privacy Policy, and we will not transfer your personal data to an organization or a country unless there are adequate controls in place, including with respect to the security of your personal data.


11. "Do Not Track" Signals

We do not support browser “Do Not Track” (DNT) signals, and do not change any of our data collection or use practices when we receive such signals. Do Not Track is a preference you can set in your web browser. We will continue to evaluate potential responses to “Do Not Track” signals in light of industry developments or legal changes. We are committed to honoring your privacy choices. For more information, please see the “Your Choices” section above.


12. Your California Privacy Rights under the California Consumer Privacy Act (CCPA)

If you are an individual who is a resident of California (a California “consumer”), you have the following rights under the California Consumer Privacy Act, which went into effect on January 1, 2020, with respect to your “personal information” (as defined by CCPA):

The process we currently use to verify “requests to know” and “requests to delete” requires you to provide your email address, your postal address, and information about your CHEMDUNN purchase history.

Methods of Submitting Requests

If you are a California consumer, you may submit requests under CCPA to exercise your “right to know” or your “right to delete”, or to direct us not to sell your personal information by exercising your “right to opt-out”, via any of the following methods:

We will maintain records of consumer requests made under CCPA and how we responded to those requests in accordance with CCPA.

Authorized Agents

If you are a California consumer, you may use an “authorized agent” (as defined by CCPA) to submit requests to exercise your “right to know”, your “right to delete” and/or your “right to opt-out” on your behalf under CCPA. Your authorized agent will need to provide us with a copy of a written permission that is signed by you and indicates that you have provided such authorization.

CCPA Personal Information

We collect (and during the last 12 months have collected) the following categories of personal information, from the following categories of sources, and for the following business or commercial purposes:  

Disclosure of Personal Information



13. Your California Privacy Rights under “Shine the Light”

California’s “Shine The Light” law permits certain individuals who are California residents to annually request and obtain information free of charge about what personal information is disclosed to third parties for direct marketing purposes in the preceding calendar year. We do not distribute your personal information to outside parties for their direct marketing without your consent, except as provided for in this Privacy Policy. 

For more information, please email us at hello@chemdunn.com, with “California Shine the Light Privacy Request” in the subject line, and your full name, email address, postal address and specific services you have used in the body of your email.


14. Legal Bases (GDPR)

The EU General Data Protection Regulation (GDPR) requires a “legal basis” for processing “personal data” (as defined by GDPR) of European Economic Area (which includes, for purposes of this Privacy Policy, Switzerland and the United Kingdom) (“EEA”) data subjects. If you are an EEA data subject, CHEMDUNN’s legal basis for collecting, using, and disclosing the “personal data” described in this Privacy Policy will depend on the personal data we collect, the specific context in which we collect it, and the specific purposes for which we collect and use it, including as follows:



15. Your Rights under GDPR

If you are an EEA data subject and certain requirements are fulfilled, you have the following data protection rights under GDPR:

If you wish to exercise your “Right of Access” or “Right to Erase”, please visit our web form or email us at hello@chemdunn.com.  Please note that we may ask you to verify your identity before responding to such requests.

If you wish to exercise one of the above-mentioned rights, please send us your request via email to: hello@chemdunn.com. Please note that we may ask you to verify your identity before responding to such requests.

You also have the right to complain to a data protection authority about our collection and use of your personal data. We would, however, appreciate the opportunity to address your concerns before you approach a data protection authority, and would welcome you directing an inquiry first to us at: hello@chemdunn.com.


16. Links to Third-Party Websites and Third-Party Features

There are a number of places on our Site where you may click on a link to access another party’s website that does not operate under this Privacy Policy. For example, if you click on an advertisement or a search result on our Site, you may be taken to a third-party website that we have no ownership or control. These third-party websites may independently solicit and collect from you and in some instances provide us with information about your activities on those websites. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services. 

We may allow you to connect our Site to a third-party service or offer portions of our Site through a third-party service (“Third Party Features”). If you use a Third Party Feature, both we and the applicable third party may have access to and use information associated with your use of the Third Party Feature, and you should carefully review the third party’s privacy policy and terms of use. Some examples of Third Party Features include the following: 



17. Children's Privacy

Our Site is not intended for children, and we do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use our Services only with the involvement and permission of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of the child’s parent or guardian. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us. (Please see the “Contact Us” section below.) If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that personal information from our servers.


18. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. We will let you know via a prominent notice on our Site, and we will update the "Effective Date" at the top of this Privacy Policy.


19. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to contact our data protection representative, please feel free to contact us by email to hello@chemdunn.com, or by postal mail to the following address: CHEMDUNN LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, USA.  If you are a California consumer and have any questions or concerns about our privacy policies or practices, please feel free to email us at hello@chemdunn.com.  With respect to the EEA personal data we collect, CHEMDUNN is the controller responsible for such personal data.  As the controller, we determine the purposes for which and the manner in which such personal data are, or are to be, processed with respect to our Site. If you are an EEA data subject and have any questions or concerns about our privacy policies or practices, please feel free to email us at hello@chemdunn.com. If you experience difficulty in accessing any part of our services or this Privacy Policy, please feel free to email us at hello@chemdunn.com.